Privacy Policy

Last updated: 8 September 2026

Introduction

This Privacy Policy explains how nimble-pebble collects, uses, stores, and protects your personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection laws.

Information We Collect

Information You Provide Directly

When you contact us or request our services, we collect:

Your name
Email address
Property address (when requesting services)
Any additional information you choose to provide about your project or requirements

Information Collected Automatically

When you visit our website, we may collect:

Browser type and version
Operating system
Pages visited and time spent on pages
Referral source
IP address (anonymized)

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide requested information
To arrange site visits and deliver gardening services
To communicate about ongoing projects or maintenance schedules
To send service reminders or seasonal maintenance recommendations (if you have opted in)
To improve our website and services based on usage patterns
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Consent: When you voluntarily provide information through our contact forms
Contract performance: When necessary to deliver services you have requested
Legitimate interests: For improving our services and business operations, provided this does not override your rights
Legal obligation: When required by law

How We Store and Protect Your Information

Your personal information is stored securely using industry-standard security measures. We implement appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Access to your information is limited to authorized personnel who require it to perform their job functions. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Data Retention

We retain your personal information for the following periods:

Enquiry information (no service provided): 12 months
Client information (active clients): Duration of service relationship plus 6 years
Financial records: 6 years from end of financial year (legal requirement)
Website analytics: 24 months

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our business (e.g., email hosting, accounting software), bound by confidentiality agreements
When required by law or to comply with legal processes
To protect our rights, property, or safety, or that of others

Your Rights

Under UK data protection law, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Cookies

Our website uses cookies to improve functionality and user experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: [email protected]
Address: 42 Byres Road, Glasgow, G11 5JY, United Kingdom

Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Website: ico.org.uk
Telephone: 0303 123 1113